Terms and Conditions

Portobello Games Ltd are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at lucy@portobellogames.com.

Our Contact details:

Portobello Games Ltd, Itchen Stoke Manor, Itchen Stoke, Nr Alresford Hants. SO24 0QT

Phone:+44 (0) 1962 736474 or Email: lucy@portobellogames.com

Making A Purchase

Making a purchase could not be easier. Just browse our Catalogue, and click on any items that you wish to buy and put them into the shopping cart.

 

After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order.

 

We accept Visa, Mastercard, Switch, Visa Electron, Solo and Delta.

You may send your credit card information via phone, fax, snail mail or over the Internet.

 

Please Note ALL Sizes are in millimetres, are approximate and may be subject to change.

Shipping And Handling

At Portobellogames.com we offer a fast, efficient and hassle-free delivery service.

 

Choose which items you want to buy and decide where you'd like them sent, and we'll take care of everything, making sure your items are carefully packaged and arrive quickly.

If you have any queries regarding the status of your order contact lucy@portobellogames.com.

Delivery Schedule

We aim to despatch your order the same day, but please allow 5 - 7 days for deliver, and longer for overseas orders.

Back Orders

If any item is not in stock we will normally send you the balance of the order and credit you for the missing items. We do not hold back orders so if you wish the balance of the order to be completed you will need to re-order. lucy@portobellogames.com will always be able to provide details of leadtimes during the rare occasions we experience stock-outs.

Tax Charges

For orders made from the UK 17.5% VAT is included.

Credit Card Security

All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are not held in clear text on any web site.

Guarantee

We guarantee your satisfaction. All of our products come with a 30 day no quibble guarantee.
Reaching Us If you need to reach us, please email us on lucy@portobellogames.com, alternatively, you can call on International +44 <phone without first Phone:+44 (0) 1962 736474 or write to us at Portobello Games Ltd, Itchen Stoke Manor, Itchen Stoke, Nr Alresford Hants. SO24 0QT.

Privacy Policy

Portobello Games Ltd do not disclose buyers' information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option.

Returns Policy

At Portobellogames.com. we want you to be delighted every time you shop with us.

Occasionally though, we know you may want to return items, so below is our returns policy.

 

Our "no quibbles" guarantee means that if for any reason you are unhappy with your purchase, you can return it to us in its original condition, within 30 days, and we will issue a full refund for the price you paid for the item.

DEFECTIVE ITEMS:

You can always return items if they are defective. Please note: we only accept returns of items that have been opened if they are defective. Please see "To return an item" below for details of how to return defective items to us.

TO RETURN AN ITEM:

To return an item, please enclose a note giving the reason for the return, wrap the package securely and send the package to the address below. In the case of a defective product, please provide a full description of the fault.

 

Portobello Games Ltd, Itchen Stoke Manor, Itchen Stoke, Nr Alresford Hants. SO24 0QT

 

For your protection we recommend that you use a recorded-delivery service. This returns policy does not affect your statutory rights. Please note: We will send you an e-mail to let you know when we have processed your return.

CANCELLING AN ITEM:

Under the United Kingdom's Distance Selling Regulations, you have the right to cancel the contract for the purchase of any item within seven working days of delivery. This applies to all our products.

 

To cancel this contract, please fill out the back of the delivery slip that accompanies your items, giving the reason for the return as "Contract cancellation". Please package the relevant item securely and send it to us with the delivery slip so that we receive it within seven working days of the date that the item was delivered to you. The return address is: Portobello Games Ltd, Itchen Stoke Manor, Itchen Stoke, Nr Alresford Hants. SO24 0QT

 

For your protection, we recommend that you use a recorded-delivery service. Please note that you will be responsible for the costs of returning the goods to us unless we delivered the item to you in error or the item is faulty. If we do not receive the item back from you with the delivery slip, we may arrange for collection of the item from your residence at your cost.